- What are the delivery charges?
Delivery charge varies with the customer’s pincode location.
Please check your order summary to understand the delivery charges.
- Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
- What is the estimated delivery time?
Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- Product’s availability
- The destination to which you want the order shipped.
- Are there any hidden costs on items sold by Mom I Can?
There are NO hidden charges when you make a purchase on Mom I Can website. List prices are final and all-inclusive. The price you see on the checkout page is exactly what you would pay.
- Seller does not/cannot ship to my area. Why?
Whether your location can be serviced or not depends on
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
At times courier partners prefer not to ship to certain locations. This is entirely at their discretion.
- Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
- I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us through our email to initiate a return. You will receive a call explaining the process, once you have initiated a return. Please refer to our Return Policy for more information.
Wherever possible, our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged, you can return the item through a third-party courier service.
- What do the different tags like “In Stock”, “Available” mean?
For items listed as “In Stock”, we will mention the delivery time based on your location pincode (usually 7-10 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned.