RETURN & REFUND POLICY
III) Terms Of Return And Refund :-
A) If the User is dissatisfied with the purchased Product received from MOM I CAN, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by MOM I CAN, after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 30 (thirty) days from the date on which he/she received the delivery of the Product. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. MOM I CAN reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
B) A User is permitted to fully or partially cancel orders prior to its dispatch from MOM I CAN. Upon successfully placing an order on the Platforms and after MOM I CAN has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting MOM I CAN to process a cancellation by sending an email to email@example.com . In all events of cancellation, prior to the dispatch of the purchased Products, MOM I CAN shall initiate refunds within 7 (seven) to 10 (ten) business days from the date from which the product is received from the user. The refund will reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank) from the date on which MOM I CAN initiates the refund. All refunds, except for refund to store credit, shall be subject to applicable charges as may be deducted by the User’s bank.
C) If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for MOM I CAN to process refunds. For illustrative purposes, if the User has purchased a Life Skill Development Kit as 1 (one) Product in a promotional package which has an additional product bundled free alongwith it, the User will be required to return both the Life Skill Development Product and the bundled free and will not be permitted to return either of the two from the Bundled Package.
D) User can return the purchased products only in case of a manufacturing defect:
E) Return of or refund for purchased Products shall not be entertained by MOM I CAN if :
i) It is satisfied that the Product has been used for reasons apart from those intended to be used, then MOM I CAN shall reserve the right to reject the return of the Product;
ii) The price tags, brand tags, box, original packaging material, and accessories have been damaged or discarded by the User;
iii) The serial number/bar code of the Product, as applicable, does not match MOM I CAN’s records;
iv) The accessories delivered with the Product are not returned along with the Product, in an undamaged condition;
v) There are any dents, scratches, tears or any other damage to the Products or any part thereof;
vi) In the case the Products sought to be returned are not sealed in the packaging provided by MOM I CAN;
vii) The gifts/promotional material (if any) acfirming the purchased Product have not been returned, or upon being returned, show signs of being used or defect; or
viii) MOM I CAN is satisfied that the Product has been rendered defective or unusable.
F) MOM I CAN shall not accept return or refund requests raised for any such Products that may be specified by MOM I CAN from time to time.